Refund and Return Policy – HBMQ

At HBMQ, your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below for details on how to proceed.

1. Return Eligibility

We accept returns and exchanges within 30 days of receipt, provided that:
✔ Items are in their original condition (unworn, unwashed, with all tags attached).
✔ The product is returned in its original packaging.
✔ The item is not a clearance product, sale item, or personal-use accessory (e.g., underwear, swimwear).

🔹 Note: Some items may be non-returnable for hygiene or promotional reasons.

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:
📩 Contact Us: Email info@hbmq.xyz or call 307-621-0431 with your order number and the reason for return/exchange.
📦 Return Instructions: Our team will provide you with a return address and further details. Please ship your return within 7 days of receiving instructions.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

✔ Approved refunds will be processed to the original payment method within 7-10 business days.
✔ The time for the refund to appear in your account may vary depending on your bank or payment provider.

4. Exchanges

If you need to exchange an item for a different size or color, please let us know when you contact us.

✔ Once we receive your original item, we will process and ship the replacement.
✔ If the desired item is unavailable, we will offer store credit or a refund.

5. Non-Returnable Items

The following items cannot be returned or exchanged:
❌ Clearance or sale items
❌ Gift cards
❌ Personal items (e.g., underwear, swimwear) for hygiene reasons

6. Damaged or Defective Products

If you receive a damaged or defective item:
✔ Contact us within 48 hours of delivery.
✔ Provide clear photos of the defect or damage.

✅ We will replace the item or issue a full refund at no extra cost.

7. Shipping Costs for Returns

Customers are responsible for return shipping costs, except in the case of:
✔ Damaged or defective items
✔ Shipping errors made by HBMQ

🔹 We recommend using a trackable shipping service to ensure the return reaches us.

8. Late or Missing Refunds

If you have not received a refund after the processing time:
✔ Check your bank account for updates.
✔ Contact your credit card provider or bank, as refunds may take additional time.
✔ If your refund is still missing, contact us at info@hbmq.xyz.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, reach out to our customer support team:

📧 Email: info@hbmq.xyz
📞 Phone: 307-621-0431

Thank you for choosing HBMQ – where quality and customer satisfaction come first!