Delivery Policy – HBMQ
Effective Date: March 1, 2025
At HBMQ, we are committed to ensuring that your orders are processed and delivered efficiently. Please review our Shipping and Delivery Policy for details on processing times, shipping options, and other important information.
1. Order Processing Time
✔ Orders are processed within 1-3 business days after payment confirmation.
✔ Orders placed on weekends or holidays will be processed on the next business day.
✔ If delays occur due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Estimated Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
🚀 Note: Shipping times may vary due to your location, customs clearance, or carrier delays beyond our control.
3. Shipping Destinations
✔ We currently ship domestically and internationally.
✔ Availability may depend on your country’s shipping regulations.
✔ If we cannot ship to your location, we will notify you before processing your order.
4. Shipping Costs
✔ Shipping costs are calculated at checkout based on your order’s weight, destination, and shipping method.
✔ Free shipping may be available for orders exceeding a certain amount (as stated on our website).
✔ Customers are responsible for customs duties or import taxes for international orders.
5. Tracking Your Order
✔ Once your order ships, you will receive a tracking number via email.
✔ If you do not receive a tracking update within 3 business days, check your spam folder or contact us.
6. Lost, Stolen, or Delayed Shipments
✔ HBMQ is not responsible for lost or stolen packages after they are marked as “Delivered” by the carrier.
✔ If your package is lost in transit, contact the shipping carrier first. If further assistance is needed, reach out to our customer support team.
✔ Delivery delays may occur due to weather conditions, customs clearance, or other unforeseen circumstances.
7. Address Accuracy & Changes
✔ Ensure your shipping address is correct before completing your order.
✔ If you need to modify your address, contact us within 24 hours of placing your order. Once shipped, we cannot make changes.
8. Damaged or Incorrect Orders
✔ If your package arrives damaged or contains incorrect items, contact us within 48 hours of delivery.
✔ Provide clear photos of the issue so we can resolve the problem promptly.
9. Returns Due to Failed Delivery
✔ If an order is returned due to an incorrect address or failure to collect it from the carrier, the customer may be responsible for additional reshipping fees.
10. Contact Us
For any questions about our shipping and delivery policy, feel free to contact our support team:
📧 Email: info@hbmq.xyz
📞 Phone: 307-621-0431
Thank you for choosing HBMQ – Your Trusted Fashion Destination!